Privacy Policy
Logan Hyperdome Chiropractic Centre
ABN: 73 010 748 393 | Last updated: May 2025
Logan Hyperdome Chiropractic Centre (we, us, our) is committed to protecting the privacy of everyone who visits our clinic, uses our website at lhcc.com.au, or interacts with us in any other way. This policy explains what personal information we collect, why we collect it, how we store and protect it, and your rights in relation to that information.
We handle all personal information in accordance with the Australian Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs) contained within it. If you have any questions about this policy or how we handle your information, please contact us using the details at the end of this document.
1. Information We Collect
We collect personal information that is reasonably necessary for us to provide chiropractic care and related health services. The types of information we may collect include:
Patient and clinical information
- Your full name, date of birth, address, phone number and email address
- Details of your health condition, symptoms, medical history and treatment goals
- X-ray images and postural analysis results obtained during your assessment
- Health fund details where relevant to claiming a rebate
- Information you provide about how you heard about our clinic
Website and enquiry information
- Information you submit through our online booking or contact form
- Technical data such as your IP address, browser type and pages visited, collected automatically through standard website analytics
- Any messages or questions you send to us by email or through our website
We only collect sensitive health information with your consent, or where we are permitted or required to do so by law.
2. How We Collect Your Information
We collect information in the following ways:
- Directly from you when you complete a patient intake form, use our online booking form, phone our clinic, or attend an appointment
- From our website when you use our contact or booking form or browse our pages
- From third parties such as your referring health professional, where you have given your consent for them to share information with us
- Through our private health fund claiming systems where applicable
3. Why We Collect Your Information
We collect and use your personal information to:
- Provide you with safe and appropriate chiropractic care and related services
- Manage your appointments, send booking confirmations and follow up with you about your care
- Process payments and health fund claims
- Communicate with other health professionals involved in your care, with your consent
- Respond to your enquiries and provide general health information
- Improve our services, website and patient experience
- Meet our legal and regulatory obligations as a registered healthcare provider
We will not use your information for any purpose that is unrelated to why it was collected, unless we have your consent or are required to do so by law.
4. Who We Share Your Information With
We do not sell, rent or trade your personal information. We may share your information in the following limited circumstances:
- With other treating health professionals where it is necessary for your care and you have given consent
- With Medicare Australia or your private health insurer to process a claim on your behalf
- With our trusted technology providers who assist us with website hosting, booking systems or email services, all of whom are required to handle information securely and only as directed by us
- Where we are required or authorised to do so by law, court order or a government authority
Where we engage third-party service providers, we take reasonable steps to ensure they comply with the Australian Privacy Principles and protect your information appropriately.
5. How We Store and Protect Your Information
Your personal and health information is stored securely in our practice management systems. We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification or disclosure. These steps include:
- Secure, password-protected clinical records systems
- Restricted staff access on a need-to-know basis
- Secure email practices for any clinical correspondence
- Regular review of our security practices to address emerging risks
While we take all reasonable precautions, no method of data storage or transmission over the internet is completely secure. If you have concerns about sharing sensitive information electronically, please speak with us directly.
6. Retention of Health Records
As a healthcare provider, we are required by Queensland law to retain patient health records for a minimum of seven years from the date of the last entry, or in the case of a patient who was a child at the time of treatment, until they turn 25 years of age. We will securely destroy records when retention is no longer required.
7. Our Website and Cookies
Our website at lhcc.com.au may collect non-identifiable technical information such as your browser type, device, pages visited and time spent on each page. This information is used to improve the website and understand how visitors use it.
We may use cookies (small data files stored on your device) to support website functionality and analytics. You can adjust your browser settings to refuse cookies, though this may affect how some parts of our website function.
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.
8. Online Booking and Enquiry Forms
When you complete our online booking form, the information you provide is used solely to process your appointment request and communicate with you about your visit. On submission, you will receive a confirmation email that includes a summary of your booking details. Your information is not shared with any third party for marketing purposes.
9. Accessing and Correcting Your Information
You have the right to request access to the personal information we hold about you, and to ask us to correct any information that is inaccurate, incomplete or out of date. To make a request, please contact us using the details below. We will respond within a reasonable timeframe and in accordance with the Australian Privacy Principles.
In some circumstances we may decline a request for access, for example where providing access would be unlawful or could endanger the health or safety of another person. If we decline your request, we will provide written reasons.
10. Privacy Complaints
If you believe we have handled your personal information in a way that does not comply with the Australian Privacy Act, we encourage you to contact us first so we can work to resolve your concern. We take all privacy complaints seriously and will respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.
11. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology or legal requirements. The current version will always be available on our website at lhcc.com.au/privacy-policy. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this privacy policy, wish to access or correct your information, or want to make a privacy complaint, please contact us:
Logan Hyperdome Chiropractic Centre
Unit 3/3 Mandew Street, Shailer Park QLD 4128
Phone: (07) 3801 5288
Email: info@lhcc.com.au
Website: lhcc.com.au
Monday to Friday, 7:30am to 6:30pm